Privacy Policy for Social Housing Group

Introduction

At Social Housing Group (SHG), we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, and protect the information you provide to us, whether through our website or other means of communication. We comply with the General Data Protection Regulation (GDPR) and UK data protection laws.

1. Data We Collect

We may collect and process the following types of personal data about you:

  • Personal Information: Your name, email address, phone number, and postal address when you fill out forms on our website or communicate with us.

  • Financial Information: Payment details when you engage with our services.

  • Usage Data: Information on how you use our website, including IP addresses, browser type, time zone settings, and browsing behaviour.

  • Marketing and Communications Data: Preferences in receiving marketing communications from us.

2. How We Collect Your Data

We collect data in several ways:

  • When you fill out forms on our website.

  • When you contact us via email or phone.

  • Through automated technologies such as cookies that collect browsing information.

  • Through third parties, such as social media platforms or marketing service providers.

3. How We Use Your Data

We use your data for the following purposes:

  • To provide and manage our services.

  • To communicate with you regarding our services.

  • To improve our website, services, and marketing.

  • To comply with legal obligations and for the detection of fraud.

  • To process payments and manage accounts.

We may also use your data for marketing purposes, but only with your consent.

4. Legal Basis for Processing Your Data

Under UK data protection laws, we must have a valid reason to use your data. These reasons include:

  • Contractual Necessity: To perform the services you have requested.

  • Legal Obligation: To comply with applicable laws and regulations.

  • Consent: Where you have provided your explicit consent (e.g., for marketing purposes).

  • Legitimate Interests: To improve and market our services and ensure the security of our systems.

5. Data Sharing

We may share your personal data with the following parties:

  • Service Providers: Such as payment processors or IT support services.

  • Professional Advisors: Such as lawyers, auditors, and insurers.

  • Legal Authorities: Where required by law or to protect our rights or the rights of others.

We will not sell or share your personal data with third parties for their marketing purposes.

6. Data Security

We take the security of your personal data seriously and have implemented measures to protect your data from loss, misuse, or unauthorised access. These measures include encryption, secure servers, and regular system updates.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which we collected it, including legal, accounting, or reporting requirements. After this period, your data will be securely deleted.

8. Your Rights

You have the following rights concerning your personal data:

  • Access: Request a copy of the data we hold about you.

  • Rectification: Correct inaccurate or incomplete data.

  • Erasure: Request that we delete your data.

  • Restriction: Ask us to limit the processing of your data.

  • Objection: Object to the processing of your data in certain circumstances.

  • Data Portability: Transfer your data to another service provider.

If you wish to exercise any of these rights, please contact us at the details below.

9. Cookies

Our website uses cookies to enhance user experience. Cookies are small files stored on your device that help us understand how our website is used and to improve your experience. You can control cookies through your browser settings.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and where appropriate, notified to you via email.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

Social Housing Group
Email: [email protected]

Address: 71-75 Shelton Street, Covent Garden, London, England, WC2H 9JQ

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